Frequently Asked Questions
1/ What are your policies regarding exchanges and returns?
Since every piece is an original and crafted by hand, I do not accept returns or issue refunds for cases of changing your mind. Therefore, I kindly ask you to make your selection with care when making a purchase. In the case of print orders, a refund can only be processed if the request is sent via email within 24 hours of the initial purchase.
2/ What should I do in case my order arrives in a damaged condition?
All shipments are covered by insurance provided by the postal service. If, by any chance, you receive your order and it has sustained damage during transit, kindly contact me at hello@amylockwoodart.com. When reaching out via email, please ensure to include the following information:
1. Order Number
2. Attached photographs of the package before opening it
3. Images depicting the damage to your received items
Upon receiving your email, I will promptly respond and make arrangements to address the issue."
3/ How to clean my purchase over time?
Carefully use a soft, dry cloth or brush to gently remove any accumulated dust. Exercise additional care when dealing with textured paintings.
4/ Are you currently open to receive customized orders?
I appreciate your interest in my work. However, I'm currently fully booked with orders until 2025, and I won't be able to take any new commissions at this time. I apologize for any inconvenience this may cause. If you have any other questions or if you'd like to explore other options, please feel free to reach out. Thank you for your understanding.